Terms of service

The terms of service define the conditions for using the Galex online store at www.galex.si (hereinafter referred to as the "online store"), which is operated by Galex d.o.o., Tišinska ulica 29g, 9000 Murska Sobota (hereinafter referred to as the "provider").

The terms of service are prepared in accordance with the Consumer Protection Act (ZVPot), the recommendations of the Chamber of Commerce and Industry of Slovenia (GZS), general codes of electronic commerce, and the Electronic Commerce Market Act (ZEPT).

General

The online store allows for the purchase of dietary supplements, medical devices, cosmetics, and other products remotely.

A user of the online store is an individual who visits the online store and has the right to make purchases.

A customer is a user who makes a purchase through the online store at galex.si.

The provider commits to making the following information always available to the customer:

• Identity of the company (name and registered office of the company, registration number),
• Contact details that allow the user to communicate with the provider,
• Essential characteristics of the goods,
• Conditions, costs, and available methods of delivery,
• Clearly and unambiguously defined prices,
• Available payment methods,
• The duration of the offer and conditions and deadlines for withdrawal from the contract,
• The complaint process.

Basic information about the provider:

• Name: GALEX d.o.o.
• Address: Tišinska ulica 29G, 9000 Murska Sobota
• Registration number: 5479827000
• VAT number: SI94537372
• Business account: IBAN SI56 0488 1000 2892 865, SWIFT: KBMASI2X
• Phone: 02 52 13 510
• Email: info@galex.si
• The company is registered with the District Court of Murska Sobota, under file no. 1/00918/00.

Offers and Prices

Due to the nature of online business, the offer in the online store changes and updates quickly and frequently. Despite efforts to provide accurate and up-to-date information in the online store, there is a possibility of errors in price or availability.

In such rare cases, or in cases where the price or availability status changes with the supplier during order processing, the provider will allow the customer to withdraw from the purchase or offer the best possible solution.

All promotions and discounts published in the online store apply exclusively to online purchases or orders.

We do not encourage excessive purchasing or uncritical use of products.

When using the products, you must adhere to the recommended dosages and instructions.

The sales contract between the provider and the customer is concluded at the moment the order is confirmed by the provider (at the moment the customer receives an email stating "Your Galex order has been accepted!").

The concluded order/contract is stored by the provider. Contracts and invoices are stored in accordance with the law and are available to customers at the provider's office upon request (a few days prior to viewing).

All prices include VAT.

Prices are valid at the time of order submission and do not have a predetermined validity period. Prices apply when payment is made using the available payment methods.

In case of payment by credit or debit cards, the following conditions apply:

• The payer must be the same person or organization that owns the payment card,
• After placing the order, no changes to the order content or final amount are possible, except in special cases determined by the provider.

Payment for Ordered Products

Ordered products in the online store can be paid for:

• Pre-invoice (e-banking, money order, etc.) – the pre-invoice must be paid within 48 hours, otherwise, your order will be canceled;
• Cash on delivery;
• Credit cards (Mastercard, Visa, American Express), processed by Stripe Payments Europe, Ltd;
• PayPal.

For pre-invoice payments, please use the following details:

• Galex d.o.o.
• Tišinska ulica 29 g
• 9000 Murska Sobota

Bank details:

• NOVA KBM
• Ulica Vita Kraigherja 4
• 2000 Maribor
• IBAN: SI56 0488 1000 2892 865
• SWIFT: KBMASI2X

When filling out the UPN order form, enter SI00 followed by your order number (e.g., SI00 1230) in the reference field. In the purpose code field, you can select GDSV or OTHR.